Refund Policy

No payments are taken here

This website is informational. QX Alpha does not sell products, take orders or process payments through it, so there is currently nothing to refund. Never send money to anyone claiming to sell iSMART hardware through this site.

If you buy directly from us

Any purchase, pilot unit or paid collaboration is agreed in writing by email or contract first. In that case:

• Cancel within 14 days of payment, before work starts or the unit ships, for a full refund.
• Hardware that arrives faulty or not as described is repaired, replaced or refunded once returned, within 30 days of delivery.
• Custom engineering already delivered is refunded in proportion to the work not yet carried out.
• Refunds are paid back through the original payment method within 14 days of approval.

How to request a refund

Email ismarthumaniod@gmail.com with your order or agreement reference and a short description of the problem. Nothing here affects your statutory rights under Nigerian consumer protection law.